Luxury Channel EP #2: What Separates Luxury Ride from Another Transportation Vendor?
IN THE CUSTOMER SERVICE INDUSTRY, A CONSUMER HAS TWO CHOICES: HIGH-END OR AVERAGE.
TAKE EXECUTIVE TRANSPORTATION IN NYC AS AN EXAMPLE.
LUXURY RIDE IS PROVIDING YOU WITH THE SAME SERVICE AS A WAVED-DOWN TAXI OR UBER: TRANSPORTATION. SO WHY IS THERE A PRICE DIFFERENCE?
One Reason: THE EXPERIENCE.
The Business World today is becoming filled with new innovators who provide a large landscape of different services. It is great to see so much desire out there - but at what cost?
The paradox of Customer-Service, especially Executive Transportation, based companies is that many people can perform or provide said service. In addition, this means that some of those people may be trying to just make a dollar rather than provide a trend-setting service. Furthermore, it is those people who are entering the industry of Executive Transportation in N YC that simultaneously break it down.
LUXURY RIDE ASPIRES TO BREAK THROUGH THE MOLD OF NORMALCY.
Constantly, Luxury Ride is working in NYC and staying in front of the trends in the Executive Transportation Industry to assure that we are never copping a style, but making a style.
& THE MISSION IS TO SHARE THAT STYLE WITH THE WORLD.
Listen to Luxury Ride's CEO & Founder, Boris Gachevski, explain what his 3 ingredients to a Flawless Executive Transportation Service in NYC are.
https://www.youtube.com/watch?v=gkXzE8OkArI
[cta id='445']
"Hospitality" is More Than a Happy Face
HOSPITALITY IS A WORD USED OFTEN YET SELDOM UNDERSTOOD. ESPECIALLY WITHIN THE EXECUTIVE TRANSPORTATION INDUSTRY. ESPECIALLY IN NJ & NYC!
"HOSPITALITY" IS A NOUN - "THE FRIENDLY AND GENEROUS RECEPTION AND ENTERTAINMENT OF GUESTS".
In NYC or NJ, or any place for that matter, there are plenty of talkers. You know who we're talking about: the people who promise the world, yet when it is time to deliver...the Talker is nowhere to be found.
The Executive Transportation Industry is not exempt from the smoke-blowers. We have been let down by many partners and customers - many times. However, we have learned:
THAT AS LONG AS WE REMAIN FOCUSED AND KEEP DELIVERING HOSPITALITY & EXCELLENCE - WE WILL BE GOOD
and we have been! This is so because we a firm understanding on the concept of Hospitality and what our partners & passengers are expecting from our service. We are here to make YOU look good - not the other way around.
When we say "YOU", we mean whoever is reading this! Whether you want to book a ride with us, work with us, or whatever kind of need that you may have - we want to help!
Hospitality is going above & beyond the normal call of duty.
HOW DO WE COMBINE HOSPITALITY & EXECUTIVE TRANSPORTATION?
1. COMMUNICATION
We love to talk - especially to people who give us the honor of servicing them. We spend a good amount of our time speaking one-on-one with our partners & passengers. We do this because we want to gain the clearest understanding of what it is that they want precisely. We do not want to get their vision "close" - we want it exact.
2. EXPERIENCE
Luxury Ride USA has worked alongside many renowned figures, businesses, and hotels. All those relationships we established at our conception are proudly still around today. Luxury Ride USA has gained a secure spot in the "Executive" Market for a reason: we know what people want and how they want to receive it. Luxury Ride USA is proud of our years of experience and we are still eager to share our experience and prove ourselves to new people. EXPERIENCE is a world of worth that many new guys just cannot seem to understand...
3. SPECIAL REQUESTS - AND FULFILLING THEM
Perhaps the backbone of Hospitality: SPECIAL REQUESTS! As mentioned, it is important to exceed expectations that people may set - especially people you may be providing a service too. If our passengers want something other than Fiji Water on their ride (that's our standard, by the way), they got it! Iced Tea? Got it. Vodka Tonic? Done. You wanna stop by Mickey D's before your flight? Of course...as long as you toss us a fry or two ;). The point is: we want to give our passengers EXACTLY what they want, not just drive them from Point A to Point B.